Tag: twitter

Thank you, Apple. Twitter, not so much.

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This morning I restored access to my Apple ID and locked out the hacker. I also got this from Twitter, just reinforcing that they do not give a shit about me (one of their first 1,000 users). 

Hi,

Unfortunately, we need to communicate with you via the email address that has been associated with the original account. Please work with the email provider to secure your email account. I’ve just sent you another email to that email address.

Anyone can enter your username in this form and trigger a password reset: https://twitter.com/account/resend_passwordTo make it more difficult to trigger a password reset, you can enable the option ‘Require personal information to reset my password’ in your account settings under https://twitter.com/settings/account

Thanks,

verenski

Notice how there is not even any interest in my archive of tweets, nor my 3,000+ followers. And I have not heard back from Dreamhost, which is the main hurdle in getting access to my e-mail at lotusmedia.org.

Ugh, really?

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It’s been over 12 hours since I heard a peep from anyone at Twitter, but several folks I know say they are contacting friends who work there.

Meanwhile, I just got an unsolicited password reset e-mail from my secret back-up Twitter account!  Either Twitter is helping me fix the wrong account, or I am under additional attack. Ugh!

Humans at Twitter

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Thanks to all of you who are trying to contact the human beings that you personally know at Twitter.

This afternoon I got a response form someone named Verenski to my request submitted last night via https://support.twitter.com/forms/signin, but all it said was:

Hi,

I’ve just replied to your other request. Please respond to that other email.

Thanks,

verenski

But I didn’t get any other reply! Is the hacker in my Gmail deleting messages? Or did they contact Twitter themselves to make them look legit?

I responded saying I had no other reply from them, but now I imagine I have to wait hours for another response. I wonder if they would be able to call me on the phone?

Twitter / mat: @kathrynyu Sounds like the …

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Twitter / mat: @kathrynyu Sounds like the …

  1. 6h

    ’s Twitter, Paypal, Dreamhost, Apple ID, etc was hacked and her Twitter account was taken over. Familiar…

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  2. 5h

    @notrubyyo no I had not seen it. Do either of you know her? Honestly not sure what can be done w/o Twitter but happy to help

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  3. 5h

    Twitter is on it now. But maybe you can offer up some extra tips, or wisdom, or sympathy.

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Sounds like the email is at the root of the problem. I’d check with Apple and make sure no purchases were made

Getting started with login verification | Twitter Blog

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Getting started with login verification | Twitter Blog

So it turns out that less than a week ago, Twitter quietly implemented two-factor authentication, which could have really helped protect me form this attack.  I have been begging for more security on my account for a while but Twitter either didn’t tell anyone about this, or I missed it while I was immersed in DrupalCon Portland all week.

Every day, a growing number of people log in to Twitter. Usually these login attempts come from the genuine account owners, but we occasionally hear from people whose accounts have been compromised……

Dreamhost/domain hacked?

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I’m starting to think this problem goes back before yesterday. It was on Saturday that I originally noticed that my web site at lotusmedia.org was messed up. It’s a WordPress site and it was failing to connect to the database.

I tried updating the WP software from my Dreamhost control panel, as this sometimes straightens things out, but it made no difference. Dreamhost is the server for my website, but it’s also the domain name server for lotusmedia.org and several other domains that I own.

I can’t log in to Dreamhost now, but I did verify that the domain name registration hasn’t changed at least. I’m wondering if the hackers have accessed my ruby@lotusmedia.org address, which currently goes right into my Gmail account. I’m still getting messages sent to that address, but maybe they are too!

What’s hapenning to Twitter followers

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Got the following from a friend:

Hi Ruby. I hope you are doing well. FYI, it looks like something might be going on with your Twitter account. I got a message that you unfollowed me because I was not following you. So in trying to go to your account with the picture of you and Izzy to see if I was somehow not following you it repeatedly switched to some other account, @ruby I think, with zero tweets, zero friends and followers. Your account appears for a split second then disappears. I know this sounds weird, but there you have it.