How to tell my story

I have finally finished compiling my detailed timeline of how I got hacked and then unhacked myself. It includes the exact times that I received password reset messages, when I wrote to support, when they wrote back to help, when they gave me the finger, etc. I’ve got it all in a spreadsheet.  Now, how can …

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Doing the 2-step

So right after my Twitter account was hacked I learned that Twitter had finally implemented 2-step authentication just days earlier. I have now turned it on, of course. But the really gigantic part of getting hacked was losing control over my entire Dreamhost account including several websites, e-mail addresses, and domain names.  Today I learned …

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Thank you, Dreamhost!

I am back into my account! I think the social pressure helped, so thanks to EVERYONE who has been sharing my story. Next up, restoring my Twitter profile, including the content. This looks promising:

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Thawing at Dreamhost?

Are they getting sick of my complaining e-mails or is the social pressure working? I don’t know but this evening Dreamhost offered me a different way to authenticate myself, which I have now done!  It will be hours before they reply of course, if not more. I also spent some time rifling through all my old credit card bills …

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Tickets, please

A few folks have asked for my support ticket numbers with Twitter and Dreamhost to follow up. I’m a little nervous about posting them publicly as the hacker might try to engineer that against me. If you have a contact at either company and would like the ticket number, either comment on this post and …

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One last try

Hello, friends. Many of you have helped me by reaching out to your personal contacts who work at Twitter or Dreamhost, and some have even written angry letters to them. I appreciate this support. Although it hasn’t had any visible impact yet, there must be a point at which it can break through the wall. …

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Catch 22

So Twitter will only respond to, which was associated with @ruby.  The hackers changed @ruby to @notrubyyo, and then deleted it. Who knows what address they have associated with the new @ruby account? My Dreamhost account (which includes DNS) has been hacked and they are also not talking to me because I haven’t …

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Dreamhost gives me the finger

After being a loyal customer for well over ten years, Dreamhost is apparently brushing me off like so much dandruff.  I can’t understand why they’re not concerned about a known malicious hacker having access to their web servers, DNS, e-mail servers, etc.  As you have not provided the primary four digits of the account number …

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Thank you, Apple. Twitter, not so much.

This morning I restored access to my Apple ID and locked out the hacker. I also got this from Twitter, just reinforcing that they do not give a shit about me (one of their first 1,000 users).  Hi, Unfortunately, we need to communicate with you via the email address that has been associated with the …

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