Sprint and Cingular are both on my shit list now. Since I got my fabulous Treo 600 almost 3 weeks ago, it has worked great.. EXCEPT you can’t call me on it. You can’t leave me a message either.
There is apparently a problem with the porting of my number from Cingular to Sprint. I have called Sprint 10-15 times now and spent about 8 hours trying to get them to provide the service I am being billed for. When I was a consultant, I would have billed about $550 for this time.
I have also spent some quality time (but not as much as I am going to) trying to explain to Sprint’s billing department why their charges for package minutes are bogus since I can’t actually use the minutes to receive calls. Out of the 350 minutes I paid for in the last billing cycle I used 1. Now that’s real fair.
I won’t go into all the different evasions and flat-out lies I have gotten from various Sprint technicians. At least not yet. But the longer I don’t have a phone number, the more frustrated I become. And the less charitable I feel. I just filed a complaint with the FCC. What else can I do to spread the word and/or apply some pressure? Is there any point in contacting the N.C. Utilities Commissiom? Or should I just get a lawyer?