Author: Ruby Sinreich

Ugh, really?

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It’s been over 12 hours since I heard a peep from anyone at Twitter, but several folks I know say they are contacting friends who work there.

Meanwhile, I just got an unsolicited password reset e-mail from my secret back-up Twitter account!  Either Twitter is helping me fix the wrong account, or I am under additional attack. Ugh!

Apple, not on the case. Neither are PayPal or Dreamhost.

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Apparently the entire Apple tech support team is on vacation today?

Seems like it would behoove them to let me talk to a human as soon as possible.

Earlier I got a message about my Apple ID being linked to an iPhone and iCloud, neither of which are things I use. This whole ID is so old and abandoned that I doubt it even has valid credit card attached. Are there any other risks I should be looking for with this?

PayPal and Dreamhost have also not replied to requests that I have submitted via forms or real support addresses. Not. Even. Replied.

Fuuuuu

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I am powerless to stop this, apparently.

The following email address (██████@gmail.com) was deleted from your Yahoo! account ‎(al********)‎.

To ensure that your account information remains accurate and secure we notify you whenever this information changes.

This change request was made on May 27, 2013 at 04:42pm EDT.

Humans at Twitter

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Thanks to all of you who are trying to contact the human beings that you personally know at Twitter.

This afternoon I got a response form someone named Verenski to my request submitted last night via https://support.twitter.com/forms/signin, but all it said was:

Hi,

I’ve just replied to your other request. Please respond to that other email.

Thanks,

verenski

But I didn’t get any other reply! Is the hacker in my Gmail deleting messages? Or did they contact Twitter themselves to make them look legit?

I responded saying I had no other reply from them, but now I imagine I have to wait hours for another response. I wonder if they would be able to call me on the phone?

Twitter / mat: @kathrynyu Sounds like the …

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Twitter / mat: @kathrynyu Sounds like the …

  1. 6h

    ’s Twitter, Paypal, Dreamhost, Apple ID, etc was hacked and her Twitter account was taken over. Familiar…

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  2. 5h

    @notrubyyo no I had not seen it. Do either of you know her? Honestly not sure what can be done w/o Twitter but happy to help

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  3. 5h

    Twitter is on it now. But maybe you can offer up some extra tips, or wisdom, or sympathy.

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Sounds like the email is at the root of the problem. I’d check with Apple and make sure no purchases were made