After being a loyal customer for well over ten years, Dreamhost is apparently brushing me off like so much dandruff. I can’t understand why they’re not concerned about a known malicious hacker having access to their web servers, DNS, e-mail servers, etc.
As you have not provided the primary four digits of the account number in
question, I am unable to verify that this card is on file.On Tue, 28 May 2013, you wrote:> Hello? You stopped responding. I can’t express to you the level of
> additional damage that is possible while the hackers are in control of my
> web spaces and domain names!
>
> Would it be better to call? My number is XXX-XXX-XXXX.
>
> = RubyUnfortunately, due to documentation requirements, phone call back support
is unavailable for abuse and security related issues.If you have any further questions regarding your DreamHost services,
submit a support request at any time.Sincerely,
Erik N.
And since I can’t get to my address at ruby@lotusmedia.org, Twitter (where I have been a user since 2006) won’t even talk to me. No concern at all about the loss of 17k tweets and 3k followers. When I get home I will tear up the house trying to find whatever freaking credit card I’ve had on my Dreamhost account forever.