Dreamhost gives me the finger

After being a loyal customer for well over ten years, Dreamhost is apparently brushing me off like so much dandruff.  I can’t understand why they’re not concerned about a known malicious hacker having access to their web servers, DNS, e-mail servers, etc. 

As you have not provided the primary four digits of the account number in
question, I am unable to verify that this card is on file.

On Tue, 28 May 2013, you wrote:

> Hello? You stopped responding. I can’t express to you the level of
> additional damage that is possible while the hackers are in control of my
> web spaces and domain names!
>
> Would it be better to call? My number is XXX-XXX-XXXX.
>
> = Ruby

Unfortunately, due to documentation requirements, phone call back support
is unavailable for abuse and security related issues.

If you have any further questions regarding your DreamHost services,
submit a support request at any time.

Sincerely,

Erik N.

And since I can’t get to my address at ruby@lotusmedia.org, Twitter (where I have been a user since 2006) won’t even talk to me. No concern at all about the loss of 17k tweets and 3k followers. When I get home I will tear up the house trying to find whatever freaking credit card I’ve had on my Dreamhost account forever.

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