Choose ONE: Hootsuite or Twitter verification

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So, on Monday I attended an historic protest at the North Carolina General Assembly.  My phone was in-hand nearly the entire time (see goofy pic), as my main goal was documenting the civil disobedience and arrests of five elected officials from Orange County, NC. However, I found myself only able to retweet others from the Hootsuite app I use on my Android phone. I could post with other apps like Instagram, but my tweets (as @ruby and as @orangepolitics) just sat in Hootsuite’s outbox.

In the chaos of the day I chalked this up to the ongoing tangle left by last week’s hacking, so today while I was at a computer I made sure to fully authorize Hootsuite using the 2-step verification that I enabled for @ruby about a week ago. It seemed to work. This evening I tried again to use Hootsuite from my phone and found that I still can’t send from any of my Twitter accounts. So I asked @hootsuite, and amazingly, they said:

We are unable to guarantee full functionality with Twitter 2-step verification at this time. ^TF

https://twitter.com/HootSuite_Help/status/342457146727862272

Now I know that Twitter only enabled this feature less than 2 weeks ago, but here I am – a paying customer of Hootsuite (through work) – and now that I have enabled better security on ONE of my accounts, I can no longer post tweets from ANY of my accounts from my phone.

Amazed again that huge companies that rely on their web services don’t seem to care much about the security of their accounts. They should be pushing US (customers/products) to get more secure, not the other way around!

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